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We are flexible

Offer valid for stays:

From 10-03-2020 To 31-07-2020

WITH CANCELLATIONS

YOUR SAFETY, OUR PRIORITY

At PY Hotels and Resorts, taking care of our guests is and will be our main objective. Aware of the situation we are experiencing throughout the world as a result of the coronavirus (COVID-19), we want to send out a message of assurance and confidence, because our island, Lanzarote, is a safe destination within the national territory, thanks partly to the high temperatures and tropical climate we enjoy year round.

PY Hotels establishments are offering every service with the neatness and excellence that characterizes us, following the guidelines of the authorities, and counting with a rigorous protocol of action to put into practice should it be necessary.

CAN I CANCEL MY RESERVE BECAUSE OF FEAR OF CORONAVIRUS?

We understand the fear of traveling in these circumstances, therefore, we have relaxed our direct sale cancellation conditions (web and telephone) so that if you book with us from March 10th 2020 you can cancel your reservation up to 48 hours before arrival, free of charge. Our priority is that you book your holiday with total peace of mind, knowing that if you finally want to cancel your trip, you have the greatest security.

Should you not be able to travel for reasons of force majeure, due to isolation restrictions of certain countries and cities of origin, we will be absolutely flexible, keeping the deposit of your trip to be able to use it in the following months, subject to availability of the establishment.

CANCELLATION CONDITIONS

Cancellation of reservations made from March 10th 2020 with flexible rates (excluding non-refundable rate) will be allowed on our direct channels, web and telephone sales, up to 48 hours before the arrival, free of charge,  for stays from March 10th 2020 to May 31st 2020. If the cancellation is made on the day before arrival or in case of no-show, the price of 1 night will be charged to your credit card.

Additionally, those guests who have booked their holidays from March 10th 2020 with non-refundable rates and cannot travel due to reasons of force majeure, such as restrictions and quarantines, will be saved their prepayments, so that they can postpone their stay in our establishments, in the following months within the year 2020.

To modify or cancel your reservation, or simply ask any questions, do not hesitate to contact our reservation service: reservas@pyhotels.com /0034 928 519 206

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